What are your business hours?

We operate around the clock, 365 days a year. You can reach us via email at transport@paragonlogistics.com or by phone at 020 7302 3275.

What are the benefits of creating an account?

Creating an account streamlines the booking process and provides you with an dedicated account manager. Instead of paying for each individual booking, you’ll receive weekly invoices for easier payment management.

I’ve misplaced my login information and can’t access my online account. What should I do?

If you’ve lost your login details, simply send us a message through our contact form or give us a call at 020 7302 3275, and we’ll assist you in resetting your password.

How can I arrange a courier service?

To book a courier, please email us the details of your job to transport@paragonlogistics.com or contact us by phone at 020 7302 3275.

Is there a fee associated with setting up an account?

No, setting up an account with us is completely free of charge.

How can I track the progress of my deliveries and access PODs (Proof of Delivery)?

To access tracking and PODs, we can assist you in setting up a customer portal. This portal will enable you to view all your bookings, track your order details, and even place new orders. Alternatively, we can provide these details via email.

I only need to use your services once. Is it necessary to set up an account?

For one-time use, you can utilise our online payment system with your debit or credit card, without the need to set up a full account. Alternatively, if you require any other services, please call us at 020 7685 1400 to obtain a quote or make a booking.

How far in advance should I book your services?

It’s recommended to book our services as early as possible to secure availability. However, we strive to accommodate last-minute requests whenever feasible.

Are your services insured?

Yes, we have comprehensive insurance coverage for our transportation services. Your shipments and goods are protected during transit.

What are your accepted payment methods?

We accept various payment methods, including credit cards, debit cards, bank transfers, and electronic payment platforms. Please reach out to us for specific payment-related inquiries.

Can I request additional services such as packaging or labelling?

Absolutely! We offer additional services such as packaging, labelling, and special handling instructions. Let us know your requirements, and we’ll assist you accordingly.

What is the maximum weight and size limit for shipments?

We can handle shipments of various sizes and weights. Please provide us with the dimensions and weight of your shipment, and we’ll advise you on any specific limitations or requirements.

What happens if there is a delay or issue with my delivery?

In the event of a delay or any issues with your delivery, our dedicated customer support team will promptly assist you in resolving the matter and ensuring a satisfactory solution.

How can I contact customer support for further assistance?

You can reach our customer support team by phone, email, or through our website’s contact form. We are available to assist you with any inquiries or concerns you may have.

FAQ